Frequently Asked Questions

What do I need to show you when renting a car?

Credit/charge card and/or voucher. You’ll also need your driver’s licence and the drivers licences of anyone wishing to drive. If you drivers licence does not display a current home address, you will also need to supply identification that shows this, i.e. a utilities bill.

What do I need to pay you when renting a car?

Rental charges are payable when you collect the car.

If paying by credit card, please ensure your card has sufficient available credit when collecting your vehicle.

Drive NZ accepts Visa, Mastercard and American Express.
Cash is also acceptable for payment however a credit card is required for security.

Can I extend my car hire?

If a car is available we’re happy to extend your rental (and yes it may change your rate). Simply contact 0800 374 836 to find out more.

What’s the minimum rental age?

The minimum age is 18. Note that drivers younger than 25 may be required to pay a surcharge.

Can I let other people drive the car?

Yes, but to be covered by insurance they must present their driver’s licence to us and be included in your Rental Agreement (before driving the car!).

Is there an additional cost for extra drivers?

Drive NZ is one of the only companies in New Zealand that does NOT charge for additional drivers.

Do I have to return the car full of fuel?

Your car will be full of fuel when you collect it. When you return the car, it’s up to you if you want to refuel or not:

1. You can pre-pay for the full tank it contains at the start of your rental at a discounted rate to save you time the hassle of filling it up later. (There’s no refund for unused fuel.)
2. We have a refuelling service and charge you for the fuel used. (This is at the pump price + a $30 refuelling fee.)
3. You can refuel the car yourself. Just be sure to fill it right up immediately before you return it to avoid a further charge.

What if I need roadside assistance?

It doesn’t matter how new or old a car is, breakdowns happen and you need to be prepared for when they do. All Car Rentals are entitled to 24-hour roadside assistance for any mechanical faults that may occur for the duration of the rental period. The details of who to contact are supplied on the vehicle information sheet in the front left passenger seat door pocket.

What happens if I have an accident?

We require you to tell us about it as soon as possible, definitely within 24 hours.

• Make sure that you get all the details of any third parties, witnesses and police that attend at the scene.
• If your rental isn’t drivable and the police arrange for it to be towed, make sure you get the name and phone number of the tow truck company and (if possible) the registration number of the tow truck.

What if my car breaks down?

Our cars are covered by 24-hour Roadside Assistance which is supplied by our partner AA. The details of who to contact are supplied on the vehicle information sheet in the front left passenger seat door pocket.

What about lost property?

We make every attempt to recover and return items left behind, but accept no obligation or responsibility. Any costs incurred are the renter’s responsibility. If you believe you have left something behind, contact us so we can investigate.

Items found in vehicles will be held for no more than 4 weeks if no arrangements are able to be made with hirer.